FAQ – Zion Health Tech

Frequently asked questions

Have questions? We’re here to help!

Title

Alkaline Water Ionizers
Bidet & Heated Seats
Air Purifiers

Water-Related Questions

What is the white stuff in my water?

The presence of white deposits in your water cup/bottle is a common occurrence and not a cause for concern. These deposits result from the accumulation of positive mineral ions during the ionization process in alkaline water. Upon reacting with carbon dioxide in the air, a thin layer of residue forms on the surfaces of glasses and containers. Comparing sealed and open containers reveals more deposits in the latter.

A slightly cloudy appearance in your water is often a positive indicator, signaling the presence of dissolved oxygen. However, if you observe white particles settling in freshly drawn alkaline water, it suggests limescale deposits inside of your machine. To address this, it's recommended to clean your machine more frequently following our cleaning guidelines.

The white substance in alkaline water is likely mineral deposits, primarily composed of calcium and magnesium. These less soluble minerals precipitate during water ionization, appearing as white particles or sediment. Electrolysis in alkaline water machines can contribute to mineral accumulation inside of the machine. Regular cleaning is crucial to preventing this buildup and maintaining water quality. For persistent issues or concerns, please contact our support team.

How much alkaline water should I drink a day?

Drink as much water as you can. The U.S. National Academies of Sciences, Engineering, and Medicine determined that an adequate daily fluid intake is for men is about 3.7 liters a day, and about 2.7 liters a day for women. It's hard to drink that much water a day. But it's important to keep your body hydrated as water is the fuel your body needs to function properly. If you find it hard to drink water, start off by drinking your normal daily amount. Then try to increase a cup everyday until you reach your goal. Drinking water is a habit since your body doesn't constantly tell you it's thirsty. We highly recommend you to prepare a large bottle of water each day so you know exactly how much water you are drinking.

Is alkaline water from the machine the same as bottled alkaline water?

Yes and no. Bottled alkaline waters may be the same in the aspect of pH level. However it is not the pH level that keeps us healthy. Rather, it is the antioxidants in the water that are beneficial. If you get alkaline water directly from our water ionizer, that is when you will get the highest level of antioxidants in your water. As hours go by, the antioxidants in the water will continually decrease. This is the reason why bottled alkaline water cannot have the same high levels of antioxidants in the water. Alkaline ionized water that you get fresh from the machine is always the best, which is why we recommend you to drink fresh water you got the same day. If you still have water left in your bottle the next day, throw it out and get new fresh alkaline ionized water for the best results.

How much time does it take to adjust to the higher pH alkaline water?

Every person is different. The key is to listen to your body and adjust accordingly. We recommend everyone to start with alkaline level 1 and move up a level every 2-3 days. If you feel like you have some side effects like nausea, stomach pain, dizziness, etc, move back down a level and slowly pace yourself to go up a level.

Are there any side effects from drinking alkaline water?

There are many studies on the health effects of alkaline water, but there is none that directly correlate the side effects to alkaline water. Rather, the reason people feel side effects is likely due to the detoxification process. Alkaline water is well known to detoxify our bodies, especially more in the beginning stages since your body has more to detoxify.

Side effects in the beginning stages could mean pains, aches, rashes, diarrhea, constipation, dizziness, nausea, etc. It is important to always listen to your body and take is slow when necessary. Your body needs time to alkalize itself, so always take it slow if you feel out of the ordinary.

Does alkaline water have the same benefits when I boil it?

When you boil alkaline ionized water, it loses its alkalinity and ORP. But because of its micro-clustered properties, there are many clients who tell us their food tastes much deeper and flavorful when they cook with alkaline water.

Which bottle container is best for storing alkaline ionized water?

Insulated medical-grade stainless steel vacuum bottles store the pH/ORP better than any other options. It is highly recommended to use bottles that do not have any air gaps.

How do I clean the white stuff in my water bottle container?

The white particles in your bottle container is due to the calcium minerals that turn white when it reacts with carbon dioxide. The easiest way to clean this is to put vinegar in your bottle for an hour, and clean it with soap and water.

Machine Related Questions

What type of maintenance does the water ionizer require?

There are two things you need to do to keep your water ionizer in top notch. Filter replacements and machine cleanings. Filter replacements are required every six months or 1000 gallons of use, whichever comes first. A cleaning of the inside of the machine is recommended once a year using our cleaning kit to prevent calcium build-up on the electrode plates.

Does my machine tell me when it's time to replace the filter?

Yes, the machine has a voice alert and the filter replacement sign will show on your machine's screen when it is time to replace the filter.

Why does my machine not turn on?

If there is no power in your machine, it is likely the fuse that has to be replaced. The fuse is located on the back of the water ionizer.

Can I open the machine if something doesn't work properly?

Opening the machine will void your warranty. If you are having trouble with your water ionizer, please contact our customer support team by calling 562-777-9111 or emailing us at info@zionht.com.

Can I adjust the volume on my water ionizer?

Yes, instructions on adjusting the volume can be found in your user manual.

Is it okay to place the water ionizer in direct sunlight?

No, we do not recommend placing the water ionizer in a locations where there may be direct sunlight as this may damage the machine.

My water pressure seems lower than usual. What can I do?

This means it is time for a cleaning service. Sometimes, the machine requires a deep cleaning service which requires for us to open the machine. Please try doing the cleaning service at home with our cleaning kit first. If the pressure is still low, it may require a deep cleaning service.

Maintenance Questions

Can the bidet be removed from the toilet and cleaned?

Yes, the bidet can easily be removed to clean the toilet. When viewed from the front of the toilet, the bidet release button is located on the lower right rear side of the bidet. Pull the bidet body forward while pressing this button to separate the bidet from the toilet. Then you may clean the toilet and slide the bidet back in place.

How do I clean the bidet?

To clean your bidet, you do not require any specialized products or tools. However, it is important to avoid using toilet bowl detergents or harsh solvents that contain chemicals like acetone, which can damage your bidet seat and nozzle. Instead, we suggest cleaning your bidet using a wet cloth soaked in water and antibacterial soap like dish soap.

How do I clean the nozzle?

When the nozzle cleaning button is pressed, the nozzle automatically cleans itself 3 times and then stops. For extra cleaning, you can use a soft-bristle toothbrush to clean the nozzle. After brushing, wipe down the nozzle with soap and water to remove any remaining debris. You can sanitize the toothbrush with hydrogen peroxide to ensure safe storage.

What if I won't be home for more than a few days?

If you have a bidet with a water tank, we recommend draining the water from the unit before leaving your house for a few days. If you have a Smile Memory or Fresh, there is no need for this procedure because it is a tankless bidet.

How often do I need to replace the bidet filter?

We advise you to replace the bidet filter at least once a year. Do not use your filter for longer than a year, as this may cause leakage and damage to the bidet.

How much electricity does the bidet use?

The amount of electricity used by a bidet seat can vary depending on the model and specific features of the seat. However, in general, bidet seats are designed to be energy-efficient and use relatively low amounts of electricity. On average, a bidet seat may consume anywhere from 500 to 1000 watts of electricity per use, which is comparable to the energy consumption of a hair dryer or a small space heater. However, it's important to note that bidet seats are designed to use electricity for a very short period of time, typically just a few minutes per use. Additionally, our Smile bidets are equipped with energy-saving features which can help to reduce electricity consumption even further.

What if water pressure is too strong?

You can easily adjust the water pressure from the control. Sometimes, you can have serious inflammation or be extra sensitive due to hemorrhoids, UTI, etc. If that is the case, we recommend you to use the child feature as it is even lower in pressure.

Troubleshooting Questions

What if the bidet does not operate normally after installation?

After installing the bidet, if the nozzle does not come out or the water does not come out, remove the bidet body again and put it back in until it clicks. If it still does not work, a factory reset can resolve many issues.

The factory reset method is as follows:

-Keep pressing the stop button (If you have a remote control model, use the button on the bidet unit, not the remote) without releasing your hand, and the bidet will turn off with a "tiri~ring" sound.

-And if you keep holding the button down, the bidet will turn on again with a "tiri~ring" sound. (At this time it is important to keep pressing the stop button without releasing your hand.

If you accidentally release your hand, turn it on again and redo the entire process from the

beginning.

-After that, pull the electric cord out of the outlet and reconnect it after 5 minutes.

Is it normal for the bidet lid to make a clicking noise when opening and closing it?

The bidet lid and seat have a soft closing function that closes slowly. It prevents the lid or seat from slamming shut, reducing the risk of breakage and preventing injury to the user. As a part of this process, there is a damper, and it is the sound of this part operating which is normal.

The remote control doesn't work?

In many cases, the battery needs to be replaced. Replace it with a new battery and try again. It is normal for the LED lamp to come on and off for a while after pressing the remote control button.

Remote only works if I point towards the bidet?

The issue with your remote not working in the restroom could be due to the lights. Fluorescent light bulbs emit electromagnetic radiation, which can interfere with the signals from your remote control. The interference can cause the signal to become weaker or distorted, making it difficult or impossible for the remote to control the device it is intended for.

One way to solve this problem is to replace the fluorescent lamp with a different type of light source that emits less electromagnetic radiation, such as an LED or incandescent bulb. Another solution is to try using a remote control with a higher frequency or a stronger signal, which may be less susceptible to interference from the fluorescent lamp.

To check if the remote doesn't work properly due to the light, simply turn off your bathroom lights and try using the remote. If it works without a problem, then you can be sure it is a problem caused by the fluorescent lights.

Air Purifier Questions

What is a HEPA filter?

A HEPA (High-Efficiency Particulate Air) filter is a type of air filter that can trap a large number of very small particles in the air, including dust, pollen, mold, and bacteria. To qualify as HEPA, a filter must remove at least 99.97% of particles that have a size of 0.3 micrometers. HEPA filters are commonly used in air purifiers, vacuum cleaners, and HVAC systems to improve indoor air quality by reducing airborne particles. They are especially beneficial for individuals with allergies or respiratory conditions.

Zion's air purifier filters reduce smoke, odor, and harmful off-gassing VOCs.

How often do I need to replace filters?

Filter replacements may vary according to the air quality of where it is placed for use. Filter life may be anywhere between 4-12 months.

Why doesn't my new air purifier work?

Please check that all plastics have been removed from the inside of the machine including the filters. Also make sure all the filters are inserted correctly before use. If you still have an issue with your new product, please contact our support team.

What do I do if the cleaning light turns on?

When the cleaning light turns on your air purifier, it is time to clean or vacuum your MESH prefilters. If you decide to clean the MESH filter, please make sure it is fully dry before placing it back into the air purifier.